khelobet Privacy Policy

1 Introduction

khelobet is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information. This privacy policy document explains how khelobet collects your information, the purposes for which it is used, and how carefully we store and manage it.

By using our platform, you will be considered to have given your consent to the terms set out in this privacy policy. We therefore ask you to read this policy carefully in full. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

2 Data Collection

khelobet collects user information through various methods. We collect only the information that is necessary to provide our services and to help improve your experience.

2.1 Information Collected at Registration

When you create an account on khelobet, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Address details (where applicable)

2.2 Financial Transaction Information

To operate our payment services smoothly, we collect:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

We never store your full card number or bank PIN. All financial information is stored in encrypted form.

2.3 Technical Information

When you use our platform, certain technical information is automatically collected:

• IP address and device information
• Browser type and version
• Operating system information
• Duration of site visits and list of pages viewed
• Information collected through cookies and similar tracking technologies

2.4 Identity Verification (KYC) Information

To provide secure services and prevent fraud, we may request government-issued identity documents (such as a copy of a national ID card or passport) for identity verification when required. This information is stored with the highest level of security and is used solely for the verification process.

3 Purpose of Data Use

khelobet uses the collected information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus offers
• Ensuring access to the various sections of khelobet (slots, cricket betting, casino)

3.2 Security and Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Completing necessary verifications to prevent money laundering
• Detecting attempts to create multiple accounts
• Ensuring the overall security of the platform

3.3 Service Improvement

• Analyzing and improving the user experience
• Developing new features and services
• Resolving technical issues on the platform

3.4 Communication and Support

• Sending important account-related notifications
• Providing 24/7 Bengali live chat support
• Sharing information about bonus and promotional offers (with your consent)
• Sending password reset and security-related messages

4 Data Storage and Security

khelobet uses the most advanced technology to protect your information. Our servers operate in an encrypted environment and follow industry best practices.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission across our entire platform is secured by 256-bit SSL encryption.
• Data Encryption: All sensitive information stored is kept in encrypted form.
• Firewall Protection: Advanced firewalls and intrusion detection systems prevent unauthorized access.
• Regular Security Audits: Our systems undergo regular security reviews.

4.2 Data Retention Period

We retain your information for as long as your account is active or as long as is necessary to provide the service. After an account is closed, certain information may be retained for a period required to meet legal obligations and resolve disputes.

5 Sharing Data with Third Parties

khelobet never sells your personal information to third parties for commercial purposes. However, we may share specific information in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment gateway. These providers also follow their own privacy policies.

5.2 Game Software Providers

Minimum information necessary to run the services of Pragmatic Play, PG Soft, JILI, Spribe, and other game providers may be shared with them. This information is not for identifying the user, but for managing gaming sessions.

5.3 Legal Obligations

In the case of a court order, legal process, or a legitimate request from an authority, we may be required by law to provide necessary information. In such situations, we will make every effort to notify you as far as possible, unless there are legal restrictions preventing us from doing so.

5.4 Business Transfers

If there is any change in the ownership or operation of khelobet, user information may be transferred to the new party. In such a case, users will be duly notified in advance.

6 Cookies and Tracking

khelobet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that are stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect site usage statistics to help improve the service.

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly and may affect your gaming experience.

7 Your Rights

khelobet believes that you should have full control over your own information. We therefore provide you with the following rights:

7.1 Right of Access

You can request from us at any time which information we are storing about you. We will send you a summary of that information within a reasonable timeframe.

7.2 Right to Rectification

If you believe that any information we hold about you is incorrect or incomplete, you can request that we correct it. We will make the necessary changes as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be retained for a specified period where required by legal obligations, ongoing disputes, or fraud prevention needs.

7.4 Opt-Out from Marketing Communications

You can contact us at any time to stop receiving promotional emails or messages. However, important account-related notifications (such as transaction confirmations or security alerts) will continue to be sent.

7.5 Right to Data Portability

You can request a copy of your personal information in a standard format. This request can be made through our support channels.

8 Protection of Minors

khelobet strictly follows a policy of being for persons aged 21 and above only. We do not collect information from minors (persons under 21) in any way, and they are not permitted to register on our platform.

If we become aware that a minor has registered on our platform, we will immediately close their account and securely delete all information related to them. Parents and guardians are requested to monitor their children's online activities.

9 Policy Changes

khelobet reserves the right to change or update this privacy policy from time to time. Such changes will be published on this page and the "Last Updated" date at the top of the page will change accordingly.

For important changes, we will send a notification to your registered email address. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

We advise you to review this policy regularly so that you remain informed about the latest changes.

10 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request as quickly as possible.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take every user's privacy concerns seriously and are committed to working with you honestly and transparently. Your trust in khelobet is our greatest asset.